Retail operations, trade and store network leadership across Australia.
25+ years leading national multi-site retail — across large-format and small-format stores nationwide. National operations, trade, VM, P&L and brand-led execution at Myer, Officeworks and Target Australia.
A career built inside the store, then scaled to the nation.
I'm an energetic and values-driven senior retail executive with over 25 years of proven leadership across highly dynamic, large-scale operational environments. I bring deep expertise in strategic planning, operational excellence, commercial performance, transformational change, and in-store execution — including apparel, footwear, accessories, VM and trade.
My experience spans both large and small format stores nationwide — from department store and superstore networks at Myer, Officeworks and Target. And, with additional national remits across operations, loss prevention, facilities, store format and profit growth this makes me an ideal candidate.
I partner closely with executive leadership teams — shaping long-term strategy, embedding KPI frameworks, and delivering enterprise-wide programs that lift productivity, customer experience and commercial results. I bring a strong commercial mindset: balancing cost discipline with growth, quality and service, and building high-performing teams aligned to shared goals.
Results through shared goals.
Where I create value.
Retail Operations Excellence
Setting the standard for in-store execution — service, VM, brand delivery and operational discipline across national networks.
Commercial Planning & Merchandising
Partnering with merchandise on range, OTB and trade strategy across apparel, footwear, accessories, home and general merchandise.
Brand Experience & Visual Merchandising
Bringing brand storytelling and seasonal campaigns to life in-store with consistency and local relevance.
Store Expansion & Format Strategy
Shaping physical footprint — new stores, refurbishments, format design and network development across large and small formats.
People Leadership & Capability
Building diverse, high-performing retail teams. Succession planning, capability uplift and a culture of accountability.
Financial Performance & P&L
Owning sales, margin and EBIT. Budgeting, forecasting, capital and opex governance with a growth mindset.
Loss Prevention, Safety & Risk
National LP, safety, facilities and asset strategy — protecting margin, people and brand integrity.
Transformation & Change
Leading enterprise-wide programs, embedding agile ways of working and driving measurable performance uplift.
25+ years across the leaders of Australian retail.
- MyerJan 2026 — May 2026Australia · On-siteRole 01
National Operations Manager
National store operations leadership across Myer's department store network — one of Australia's largest large-format retail fleets.
- Owned execution, service standards and productivity across a national multi-site portfolio.
- Partnered with merchandise, VM and store leadership to translate trade strategy into flawless in-store delivery.
- Drove operating rhythm, KPI cadence and store-team accountability across the network.
- OfficeworksMar 2024 — Oct 2025Australia · On-siteRole 02
Head of Loss Prevention, Facilities & Assets
National accountability for loss prevention, facilities and physical asset portfolio across the full Officeworks store network — from large-format superstores to smaller metro formats.
- Led national LP strategy — protecting margin, reducing shrink and safeguarding brand integrity across every format.
- Owned the national facilities and asset portfolio, balancing capital investment, safety and store uptime.
- Built and led a multi-disciplinary team spanning risk, safety, property and asset management.
- Mosaic BrandsJan 2023 — Oct 2023Australia · On-siteRole 03
Head of Retail Operations · 700 stores
Senior operations leadership across Mosaic's multi-brand apparel portfolio — driving trade, service and store execution across a nationwide small-format specialty fleet.
- Cross-brand operations remit spanning apparel, footwear and accessories.
- Focused on store productivity, VM execution and trade discipline in a highly competitive specialty environment.
- Accountability for re-establishing all store processes, KPIs, recruitment, customer service, VM principles and workforce metrics post COVID — the reopening program.
- Target AustraliaAug 2019 — Dec 2022Target Store Support OfficeRole 04
Head of Operational Process & Profit Growth
Owned the operational process agenda and profit-growth program across the national fleet — re-engineering execution, labour and end-to-end processes to unlock sustainable earnings.
- Delivered multi-year profit-growth roadmap across store operations.
- Redesigned labour models and store operating standards, lifting productivity at scale.
- Partnered with executive team on enterprise transformation initiatives.
- Target AustraliaFeb 2019 — Aug 2019Williams Landing, VICRole 05
Head of Store Operations, Trade & Strategy Development
Set the trade and store-operations strategy for the national network, aligning commercial priorities with in-store execution.
- Target AustraliaMay 2016 — Feb 2019Target Store Support OfficeRole 06
Head of Operations, Store Format & Development
Led store format strategy and new-store development across large and small format sites — shaping the customer experience across new, refurbished and remodelled locations.
- Target AustraliaJan 2016 — May 2016Victoria, AustraliaRole 07
State Operations — Store Format, Victoria
State-level ownership of store format execution across the Victorian portfolio.
- Target AustraliaJan 2014 — Jan 2016Victoria, AustraliaRole 08
State Manager / Regional Manager / District Manager
Progressive multi-site leadership — accountable at State Manager level for up to 140 stores. Owned sales, service, people and operational standards across the portfolio.
- State Manager scope across 140 stores.
- Built high-performing regional and district leadership teams.
- Delivered trade, service and operational KPIs across a large and diverse fleet.
- Target AustraliaNov 2013 — Feb 2014Victoria, AustraliaRole 09
Acting District Manager
Stepped up to lead a district of stores, delivering trade, team and operational performance.
Senior leaders who know the work.
Let's talk.
Available for senior retail leadership roles across Australia and New Zealand.